Southwest's image on a roller-coaster ride

For years — decades really — Southwest Airlines was the airline people said they ‘luved,’ to use the carrier’s favorite spelling of the word.

But for the past month, since Southwest Flight 1380 on April 17 became the nation’s first fatal commercial passenger airline accident since 2009, Southwest has been in the spotlight in an entirely different way.

And perceptions of the carrier have shifted as Southwest has remained in the glare of the spotlight.

If Southwest only had to grapple…...

0 Published By - San Francisco Business Times - Travel Business News - 2018.05.17. 16:03
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